Third-Party Issuing Processor Instability

Incident Report for Mercantile

Resolved

This incident has been resolved.
Posted Jun 20, 2024 - 16:38 UTC

Monitoring

All services appear to be back to normal. We are actively monitoring to ensure continued stability. Thank you for your patience and understanding.
Posted Jun 20, 2024 - 15:35 UTC

Identified

Our platform is currently experiencing instability due to issues with our third-party issuing processor. Features like payments and rewards redemption might be affected. We appreciate your patience and are working diligently to resolve this. Thank you for understanding.
Posted Jun 20, 2024 - 15:09 UTC
This incident affected: Dashboard and API.